Refund policy
Refund & Return Policy – Hayya Perfumes
At Hayya Perfumes, customer satisfaction is important to us.
Please read our return and refund policy carefully before making a purchase.
3-Day Return Policy
We offer a 3-day return window starting from the day you receive your order.
Returns are accepted ONLY under the following conditions:
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The perfume bottle is damaged
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The perfume has leakage
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You received the wrong product or wrong fragrance
If any of the above occurs, you must contact us within 3 days of delivery.
📧 Email: hayyaperfume@gmail.com
Return Eligibility
To be eligible for a return:
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The item must be unused and unopened
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In original packaging
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With receipt or proof of purchase
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The issue must be reported within 3 days
⚠️ We do not accept returns for any other reason.
Once a perfume is opened, used, or tested, it becomes non-returnable.
How to Request a Return
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Email us at hayyaperfume@gmail.com
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Provide:
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Order number
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Photos or video of the issue
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Description of the problem
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If approved, you will receive:
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Return instructions
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Return shipping label
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Return address details
Items sent back without approval will not be accepted.
Non-Returnable Items
Due to hygiene and safety reasons, perfumes and personal care products are non-returnable unless damaged, leaking, or incorrectly shipped.
We also do not accept returns for:
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Sale items
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Gift cards
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Customized or special orders
Exchanges
If your return is approved, you may:
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Receive a replacement, or
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Receive a refund
Exchanges are handled after the returned item is inspected.
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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If approved, your refund will be issued to your original payment method within 10 business days
If more than 15 business days have passed since approval, contact us at
📧 hayyaperfume@gmail.com